Last Updated: 11.15.2025
At fiverrin.com, we work hard to deliver high-quality digital marketing services tailored to each client’s needs. Because our work involves time, planning, and custom tasks, we maintain a clear and fair refund policy.
1. Refunds on Upfront Payment (50%)
Refund Before Work Starts
If a client decides to cancel before we begin the project, a partial refund may be issued depending on:
- Time spent discussing project requirements
- Resources already allocated
- Any preparatory work completed
We will review the situation fairly and let the client know the eligible refund amount.
Refund After Work Has Started
Once the project has begun, the initial 50% upfront payment is non-refundable.
This payment covers:
- Team time
- Research and strategy
- Planning and setup
- Initial design or development work
2. Refunds on Final Payment (Remaining 50%)
The remaining 50% payment is due after project completion.
Since this payment is only required after client approval of the work, the final 50% payment is non-refundable once delivered.
3. No Refund for Completed Work
We do not provide refunds for:
- Completed projects
- Delivered work
- Services already fulfilled
- Marketing results affected by algorithm changes, market shifts, or client-side delays
4. Work Quality & Revisions
We want our clients to be satisfied.
If you are not happy with the final output, we offer:
- Reasonable revisions based on the original scope
- Small adjustments to improve project quality
Major changes outside the initial agreement may require additional fees.
5. Service-Based Limitations
Because we provide digital services, not physical products, refunds are limited.
Once a service or task has been delivered, a refund is not possible.
6. Miscommunication or Lack of Response
If a client becomes unresponsive for 14 days or more, the project may be marked as completed.
In such cases:
- No refund will be issued
- Work done up to that point will be considered delivered
7. Payment Disputes
If a payment issue occurs (e.g., dispute or chargeback), we reserve the right to:
- Pause all ongoing work
- Deny or terminate services
- Take necessary action to protect completed work and time spent